Refund policy

Last updated: 6 November 2026

1. No right of withdrawal or return

  • There is no right of withdrawal, return or exchange.
  • If you have a concern or a problem with your purchase, please contact us anyway. We look at each situation individually and find a suitable solution together.

2. Finding the right size

  • Before ordering, please check the size information and product descriptions carefully, where available.
  • If you have questions about the right size, we are happy to advise you personally: info@tierkiosk.ch

3. Damage, defects and wrong items

  • Please check your order as soon as you receive it.
  • If an item is defective or damaged, or you have received a wrong item, please contact us within 7 days.
  • Together we will find a solution, whether replacement, exchange or refund.

4. Contact

  • E-mail: info@tierkiosk.ch
  • Your satisfaction matters to us. We do our best to help you.