Privacy policy

Last updated: 6 November 2026

1. General

Tierkiosk Lehmann operates this shop and website, including all information, content, features, tools, products and services, in order to provide you with a personalised shopping experience (the "Services"). Our shop is powered by Shopify, which enables us to provide you with the Services.

In this privacy policy we describe how we collect, use and share personal data when you visit or use the website, make a purchase or otherwise communicate with us.

Please read this privacy policy carefully. By using our Services, you confirm that you have read it and agree to the processing of your data as described.

2. Controller

Tierkiosk Lehmann
Bärglistrasse 21
2558 Aegerten, Switzerland
E-mail: info@tierkiosk.ch

We are responsible for processing your personal data within the meaning of the Swiss Federal Act on Data Protection (FADP). If you live in the European Economic Area (EEA), processing is additionally carried out within the meaning of the GDPR.

3. What data do we collect?

We may collect the following categories of personal data:

• Contact details: name, address, telephone number, e-mail.
• Customer data: account login, settings, wish lists.
• Transaction data: orders, payments, billing and delivery address, complaints.
• Communication: content of support requests or contact forms.
• Device and usage data: IP address, browser information, cookies, interactions with our shop.
• Financial data: payment information (credit and debit cards, payment service providers).

We collect data:

• Directly from you, for example when you place an order.
• Automatically through your use of our website (cookies, tracking).
• From third parties, for example payment or shipping providers.

4. What do we use your data for?

We use your personal data to:

• process orders (payment, shipping, complaints);
• provide customer service;
• prevent misuse (security, fraud prevention);
• comply with legal obligations;
• provide marketing and advertising (e.g. newsletter, personalised offers).

5. Disclosure to third parties

We only share data where necessary:

• with service providers (Shopify as host, payment and shipping providers, IT providers);
• with suppliers who ship orders directly to you on our behalf. We only share the data required for delivery (name, delivery address, items ordered);
• with marketing and advertising partners, if you have consented or the law permits it;
• with authorities, if we are legally obliged to do so;
• in the event of business transfers (e.g. sale of the company).

Shopify hosts our shop. Data may therefore also be transferred abroad. Shopify is obliged to ensure an adequate level of data protection (including by means of EU standard contractual clauses).

6. Storage and security

• We only store your data for as long as necessary for the purposes or as required by law.
• We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.

7. Cookies and tracking

• We use cookies and similar technologies to enable the use of the website, improve the shopping experience and personalise advertising.
• You can disable cookies in your browser. However, some features may then be restricted.

8. Your rights

Under the Swiss FADP you have the right to:

• access the data we process about you;
• have inaccurate data corrected;
• restrict or object to certain processing;
• erasure, unless statutory retention obligations apply.

If you live in the EEA or the United Kingdom, under the GDPR you additionally have:

• the right to data portability;
• the right to withdraw your consent.

To exercise your rights, contact us at info@tierkiosk.ch.

9. Children

• Our Services are not intended for minors under the age of 16. We do not knowingly collect data from children. If such data is nevertheless sent to us, we will delete it immediately.

10. Changes

• We may amend this privacy policy if our data processing or legal requirements change. The current version is always available on our website.

11. Contact

You can contact us with questions about data protection at any time:

Tierkiosk Lehmann
Bärglistrasse 21
2558 Aegerten, Switzerland
E-mail: info@tierkiosk.ch